PRIVACY POLICY

Information We Collect

We may collect the following types of information when you visit our website or submit a form. Personal Identification Information including your name, phone number, email address, and home or business address when voluntarily submitted through our contact or inspection request forms. Usage Data including your IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools. Communication Data including any messages, questions, or details you submit to us through our website contact forms or email.

How We Use Your Information

We use the information we collect to respond to your service inquiries and schedule inspections, provide restoration and remodeling services you have requested, communicate with you about your project or claim, improve our website and user experience, send occasional service updates or helpful information relevant to restoration and home care, and comply with applicable laws and regulations. We do not sell, rent, or trade your personal information to any third party for marketing purposes under any circumstances.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may choose to disable cookies through your browser settings however doing so may affect certain functionality of our website. We use Google Analytics to understand how visitors interact with our site. Google Analytics collects anonymous usage data and does not identify individual users.

Third Party Services

We may share your information with trusted third party service providers who assist us in operating our website and delivering our services including our website hosting provider, customer relationship management tools, and email communication platforms. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. We work directly with insurance companies on behalf of our customers. Information shared with insurance providers is done only with your knowledge and consent as part of the claims process.

Data Security

ARS Restoration Services takes reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However no method of transmission over the internet is completely secure and we cannot guarantee absolute security of your data.

Your Rights

You have the right to request access to the personal information we hold about you, request correction of any inaccurate information, request deletion of your personal data where applicable, and opt out of any non-essential communications from us at any time by contacting us directly.

Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately and we will take steps to delete it.

Text Messaging (SMS) Privacy

ARS, Inc. (dba ARS Restoration Services) operates the ARS Ops staff alerts text messaging program, which sends work scheduling and work-order notifications to ARS employees and contractors who have opted in through the ARS staff app. For program details, see our SMS Terms.

What we collect: the mobile phone number you provide, your consent to receive texts (including the date and time), your language preference, and records of messages sent to and received from you through the program. How we use it: only to send you work-related scheduling messages (for example, next-day job lists, assignments, and schedule changes), to respond to your replies, and to honor opt-out and help requests. Message frequency varies based on your work schedule. Message and data rates may apply. Opting out: reply STOP to any message to stop receiving texts. Reply HELP for help. Opting out does not affect your employment or engagement with ARS.

No sharing of mobile information. We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with service providers that help us deliver text messages (such as our SMS platform provider), and only for that purpose.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Changes To This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy please contact us at ARS Restoration Services, 9808 NE 126th Ave STE C, Vancouver, WA 98682, Phone: (360) 907-0156, Email ARS.